{"id":9996,"date":"2022-01-05T18:43:50","date_gmt":"2022-01-05T17:43:50","guid":{"rendered":"http:\/\/www.aitsc.de\/blog\/?p=9996"},"modified":"2022-01-19T09:02:28","modified_gmt":"2022-01-19T08:02:28","slug":"poly-e70-installation-der-audio-service-software-schlaegt-fehl-quick-fix","status":"publish","type":"post","link":"https:\/\/aitsc.de\/blog\/poly-e70-installation-der-audio-service-software-schlaegt-fehl-quick-fix\/","title":{"rendered":"Poly E70 &#8211; Installation der Audio Service Software schl\u00e4gt fehl \/ Quick Fix"},"content":{"rendered":"\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"213\" src=\"https:\/\/aitsc.de\/blog\/wp-content\/uploads\/2022\/01\/blog-11.png\" alt=\"\" class=\"wp-image-9997\" srcset=\"https:\/\/aitsc.de\/blog\/wp-content\/uploads\/2022\/01\/blog-11.png 768w, https:\/\/aitsc.de\/blog\/wp-content\/uploads\/2022\/01\/blog-11-300x83.png 300w\" sizes=\"auto, (max-width: 767px) 89vw, (max-width: 1000px) 54vw, (max-width: 1071px) 543px, 580px\" \/><\/figure>\n\n\n\n<p>In diesem Post zeige ich Ihnen, wie Sie ein m\u00f6gliches Problem bei der Installation der Audio Service App beheben k\u00f6nnen. Have fun \ud83d\ude42<\/p>\n\n\n<p><!--more--><\/p>\n\n\n<p>Prinzipiell ben\u00f6tigen Sie zur Nutzung der Poly Studio E70 an einem Microsoft Teams Room System 2 Tools &#8211; die Audio Service App (um Referenz Audio f\u00fcr das Speaker Framing zu haben) und die Lens Desktop App (um Konfigurations\u00e4nderungen vornehmen zu k\u00f6nnen).<br>Beide Tools sind bei den neuen Poly MTR Systemen bereits vorinstalliert. Sollten Sie ein Poly Bestandssystem oder einen 3rd Party Rechner im Einsatz haben, so muss die Installation ggf. noch manuell durchgef\u00fchrt werden. Hierbei kann es ggf. zu kleinen Schwierigkeiten kommen, die auf den ersten Blick nicht erkl\u00e4rbar sind:<\/p>\n\n\n\n<p><strong>In diesem Beispiel nehmen wir an, dass sich die Audio Service App nicht installieren l\u00e4sst. <\/strong><br>Der Download lief problemlos, der Fortschrittsbalken des Installer Tools l\u00e4uft bis ca 60% und meldet dann, dass der Service nicht installiert werden kann und Sie bitte Ihre Berechtigungen f\u00fcr die Installation pr\u00fcfen sollen.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/aitsc.de\/blog\/wp-content\/uploads\/2022\/01\/2.jpg\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"768\" src=\"https:\/\/aitsc.de\/blog\/wp-content\/uploads\/2022\/01\/2-1024x768.jpg\" alt=\"\" class=\"wp-image-9999\" srcset=\"https:\/\/aitsc.de\/blog\/wp-content\/uploads\/2022\/01\/2-1024x768.jpg 1024w, https:\/\/aitsc.de\/blog\/wp-content\/uploads\/2022\/01\/2-300x225.jpg 300w, https:\/\/aitsc.de\/blog\/wp-content\/uploads\/2022\/01\/2-768x576.jpg 768w, https:\/\/aitsc.de\/blog\/wp-content\/uploads\/2022\/01\/2-1536x1152.jpg 1536w, https:\/\/aitsc.de\/blog\/wp-content\/uploads\/2022\/01\/2.jpg 2016w\" sizes=\"auto, (max-width: 767px) 89vw, (max-width: 1000px) 54vw, (max-width: 1071px) 543px, 580px\" \/><\/a><\/figure>\n\n\n\n<p>Der Windows Event Viewer meldet einen Timeout Fehler und obwohl Sie Admin sind, geht es, trotz mehrmaliger Versuche, nicht weiter.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/aitsc.de\/blog\/wp-content\/uploads\/2022\/01\/1.jpg\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"768\" src=\"https:\/\/aitsc.de\/blog\/wp-content\/uploads\/2022\/01\/1-1024x768.jpg\" alt=\"\" class=\"wp-image-10000\" srcset=\"https:\/\/aitsc.de\/blog\/wp-content\/uploads\/2022\/01\/1-1024x768.jpg 1024w, https:\/\/aitsc.de\/blog\/wp-content\/uploads\/2022\/01\/1-300x225.jpg 300w, https:\/\/aitsc.de\/blog\/wp-content\/uploads\/2022\/01\/1-768x576.jpg 768w, https:\/\/aitsc.de\/blog\/wp-content\/uploads\/2022\/01\/1-1536x1152.jpg 1536w, https:\/\/aitsc.de\/blog\/wp-content\/uploads\/2022\/01\/1.jpg 2016w\" sizes=\"auto, (max-width: 767px) 89vw, (max-width: 1000px) 54vw, (max-width: 1071px) 543px, 580px\" \/><\/a><\/figure>\n\n\n\n<p>Die Antwort auf das Problem ist so simpel und schwierig zugleich, weil kein Hinweis darauf angezeigt wird. Es fehlt eine Abh\u00e4ngigkeit: <br><strong>Microsoft Visual C++ 2019 Redistributable Package (x64)<\/strong><br><a href=\"https:\/\/docs.microsoft.com\/en-us\/cpp\/windows\/latest-supported-vc-redist?view=msvc-160\" target=\"_blank\" rel=\"noreferrer noopener\">Download hier<\/a><\/p>\n\n\n\n<p>Laden Sie die Datei f\u00fcr Ihr System herunter und f\u00fchren Sie die Installation durch.<br>Rebooten Sie Ihren PC. Versuchen Sie nun, im Anschluss daran, noch einmal die Audio Service Software zu installieren. Sie werden sehen, dass dies nun problemlos funktioniert.<\/p>\n\n\n\n<p><strong>Weitere Informationen zum Service finden Sie hier<\/strong>:<br><a href=\"https:\/\/aitsc.de\/blog\/referenzaudio-fuer-die-poly-studio-e70-betrieb-an-einem-microsoft-teams-rooms-system\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/aitsc.de\/blog\/referenzaudio-fuer-die-poly-studio-e70-betrieb-an-einem-microsoft-teams-rooms-system\/<\/a><\/p>\n\n\n\n<p><strong>Fertig \ud83d\ude42<\/strong><\/p>\n\n\n\n<p>Thanks to Robert Bernola &amp; Mark Handley for pushing me in the right direction \ud83d\ude42<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In diesem Post zeige ich Ihnen, wie Sie ein m\u00f6gliches Problem bei der Installation der Audio Service App beheben k\u00f6nnen. Have fun \ud83d\ude42<\/p>\n","protected":false},"author":1,"featured_media":9997,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[515,244,17,133,141,531,1],"tags":[],"class_list":["post-9996","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-lens-desktop","category-microsoft","category-microsoft-teams","category-microsoft-teams-room-system","category-mtr","category-studio-e70","category-uncategorized"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Poly E70 - Installation der Audio Service Software schl\u00e4gt fehl \/ Quick Fix Poly E70 - Installation der Audio Service Software schl\u00e4gt fehl \/ Quick Fix - Uwe Ansmann<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/aitsc.de\/blog\/poly-e70-installation-der-audio-service-software-schlaegt-fehl-quick-fix\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Poly E70 - Installation der Audio Service Software schl\u00e4gt fehl \/ Quick Fix Poly E70 - Installation der Audio Service Software schl\u00e4gt fehl \/ Quick Fix - Uwe Ansmann\" \/>\n<meta property=\"og:description\" content=\"In diesem Post zeige ich Ihnen, wie Sie ein m\u00f6gliches Problem bei der Installation der Audio Service App beheben k\u00f6nnen. 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